Terms of Service

Last updated: 6 September 2026

These Terms of Service (“Terms”) are a legal agreement between you and Rainbow Sprinkler Systems LLC, an Ohio limited liability company with its principal place of business at 243 Richmond Rd, Cleveland, Ohio 44143 (“Rainbow Sprinkler,” “we,” “us,” or “our”).

They govern your use of our website, our online customer portal and booking system (together, the “Platform”), and the irrigation work we perform for you (the “Services”). By using the Platform, requesting service, or allowing us to perform work, you agree to these Terms. If you do not agree, please do not use the Platform.

1. Who may use the Platform

You must be at least 18 years old and able to enter a binding contract. If you use the Platform on behalf of a business, homeowners’ association, or another person, you confirm you are authorised to bind them, and “you” includes them.

We provide Services only at properties within our Northeast Ohio service area. We may decline any request at our discretion.

2. Accounts

You do not need an account to request service, but an account lets you book, track visits and manage your property details.

Give accurate information and keep it current.
Keep your password confidential. You are responsible for activity under your account.
Tell us promptly at [email protected] if you suspect unauthorised use.
Do not share your account or let anyone else use it.

We may suspend or close an account that is inactive, appears compromised, or is used in breach of these Terms.

3. Our Services

We provide lawn and landscape irrigation services, including sprinkler system installation, repair and troubleshooting, spring start-up, winterization (blow-out), system upgrades, and related work for residential and commercial customers in Northeast Ohio.

We perform our work in a professional and workmanlike manner consistent with ordinary industry standards. Unless we give you a written warranty for a specific job, we make no guarantee about how long any repair, component or system will last — irrigation systems depend on water pressure, soil conditions, freeze cycles, landscaping changes and third-party components outside our control.

4. Booking and scheduling

Submitting a booking or service request is a request, not a confirmed appointment. A booking is confirmed only when we confirm it with you.
Arrival times are estimates. Weather, earlier jobs running long, and emergencies can move them.
We pause on-site service between 1 December and 1 April. You may book year-round, but service dates must fall on or after we reopen.
You must give accurate contact and address details so we can reach you and find the property.

5. Cancellations and changes

You may cancel or reschedule through your account or by calling us. We ask for as much notice as you can reasonably give so we can offer the slot to another customer.

If we arrive as scheduled and cannot perform the work because the property is inaccessible, the water supply is off, a pet is loose, or nobody is available where access is required, we may charge for the visit. We will tell you before charging.

We may reschedule for weather, safety or equipment reasons. We will contact you when we do.

6. Pricing and payment

Final pricing is based on the scope of work actually performed. Pricing and payment terms are communicated at the time of service. If work in progress turns out to need materially more labour or parts than expected, we will stop and discuss it with you before continuing.

Invoices are payable on the terms stated on the invoice. A late fee of $10.00 per month applies to any balance that remains unpaid after its due date, charged for each month or part of a month the balance stays outstanding, up to the maximum permitted by Ohio law. You are also responsible for reasonable costs of collection, including attorneys’ fees where permitted by law.

7. Access to your property

To perform Services you grant us and our crew permission to enter your property, operate your irrigation system and controller, and dig or excavate where reasonably necessary.

You are responsible for:

Telling us about anything buried that we could not reasonably know about — private utility lines, invisible pet fences, landscape lighting, drainage, septic components, low-voltage wiring, or irrigation added by someone else.
Securing pets and telling us if a dog is on the property.
Ensuring we can reach the property, including providing accurate gate codes.
Having authority to permit the work — if you rent, or the property is governed by an association, obtaining any consent required.

Please read this one. We contact the public utility locating service where required by law, but that service marks public utilities only. We are not responsible for damage to unmarked private lines or buried items you did not tell us about.

8. Acceptable use

When using the Platform, you agree not to:

Access another person’s account or data, or attempt to.
Probe, scan or test the security of the Platform, or bypass any access control.
Scrape, crawl or harvest data, or use automated means to submit requests.
Submit false bookings, false applications, or someone else’s personal information without their permission.
Upload anything malicious, unlawful, defamatory, or infringing.
Interfere with the Platform’s operation or place unreasonable load on it.
Use the Platform to send unsolicited marketing.

9. Your content

You keep ownership of what you submit — messages, notes, property details, photos and job applications (“Your Content”). You grant us a non-exclusive, worldwide, royalty-free licence to use, store and reproduce Your Content solely to provide the Services, operate the Platform, and keep our business records.

You confirm you have the right to submit Your Content and that it does not infringe anyone’s rights.

Photographs of our work. We may take photos of work we perform, for our records and for quality control. We will not publish a photograph of your property on our website or marketing without your permission. If you have given permission and change your mind, email us and we will remove it.

10. Our intellectual property

The Platform, our name, logo, text, graphics and design are owned by Rainbow Sprinkler or our licensors and are protected by intellectual property law. These Terms do not grant you any right to use our trademarks or copy the Platform. You may use the Platform only as permitted here.

11. Third-party services

The Platform relies on third-party providers — including our hosting, database, email delivery and weather data providers — and may link to third-party sites. We do not control them and are not responsible for their content, availability or practices. Your use of a third-party service is governed by that provider’s own terms.

12. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES RELATING TO THE PLATFORM, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY BOOKING REQUEST, REMINDER OR NOTIFICATION WILL BE DELIVERED OR DELIVERED ON TIME. DO NOT RELY SOLELY ON AN AUTOMATED REMINDER TO PROTECT YOUR SYSTEM FROM FREEZING. IF YOU HAVE NOT HAD YOUR SYSTEM WINTERIZED AND A FREEZE IS COMING, CALL US.

Nothing in this section limits the standard of care that applies to the physical work we perform at your property. That work is addressed in sections 13 and 14.

13. Insurance

We carry general liability insurance covering our on-site operations, and workers’ compensation coverage as required by Ohio law. If our crew negligently damages your property while performing Services, that is what our insurance is for — contact us and we will address it. Proof of coverage is available on request.

14. Limitation of liability

In plain English: the cap below applies to the website and booking platform, and to indirect losses. It does not cap what we owe you if our crew negligently damages your property, and it does not cap personal injury claims.

(a) No indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, RAINBOW SPRINKLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

(b) Cap on Platform-related claims. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM — INCLUDING ANY FAILURE, DELAY, ERROR OR INTERRUPTION OF THE WEBSITE, BOOKING SYSTEM, ACCOUNT PORTAL, REMINDERS OR NOTIFICATIONS — WILL NOT EXCEED THE GREATER OF (i) THE TOTAL AMOUNT YOU PAID US FOR SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

(c) Cap on Services-related claims. FOR CLAIMS ARISING OUT OF THE PHYSICAL SERVICES WE PERFORM AT YOUR PROPERTY, OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT PAYABLE UNDER OUR APPLICABLE INSURANCE COVERAGE, OR (ii) THE AMOUNT YOU PAID FOR THE SPECIFIC JOB GIVING RISE TO THE CLAIM.

(d) What is never capped. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR: DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; GROSS NEGLIGENCE; WILFUL MISCONDUCT; FRAUD OR FRAUDULENT MISREPRESENTATION; VIOLATION OF THE OHIO CONSUMER SALES PRACTICES ACT WHERE IT APPLIES; OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED UNDER OHIO LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend and hold harmless Rainbow Sprinkler Systems LLC and its owners, members, officers, employees, crew and agents (the “Indemnified Parties”) from and against any third-party claims, demands, actions, damages, losses, liabilities, penalties, and reasonable costs and expenses (including reasonable attorneys’ fees) arising out of or relating to:

your breach of these Terms;
your misuse of the Platform, or use by anyone using your account;
Your Content, including any claim that it infringes or misappropriates a third party’s rights;
your failure to disclose buried private utilities, irrigation lines, invisible fencing, or other hidden conditions at the property, as required by section 7;
your lack of authority to permit work at the property, including any claim by a landlord, co-owner, neighbour or homeowners’ association;
injury to any person or damage to any property caused by your act or omission, including an unsecured pet or an unsafe condition you did not disclose; or
your violation of any law or of any third party’s rights.

This does not require you to indemnify us for our own negligence or wilful misconduct. We will notify you of any claim, allow you to control the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that imposes any obligation or admission on an Indemnified Party without our prior written consent. This section survives termination.

16. Term and termination

These Terms apply while you use the Platform or receive Services. You may stop at any time and may delete your account as described in our Privacy Policy. We may suspend or terminate your access if you breach these Terms, if we suspect fraud or misuse, or if we stop offering the Platform.

Termination does not affect amounts already owed, or sections that by their nature survive — including sections 9, 10, 12, 14, 15, 17, 18 and 20.

17. Disputes

Talk to us first. Most problems are solved with a phone call. Before starting any formal proceeding, please contact us at [email protected] or (440) 449-8219 and give us thirty (30) days to resolve it. We will do the same before bringing a claim against you.

If we cannot resolve it, either of us may bring a claim in the courts identified in section 18. Either of us may bring an individual claim in small claims court if it qualifies. Each party bears its own costs unless a court awards otherwise.

18. Governing law and venue

These Terms and any dispute arising out of them are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules.

You and Rainbow Sprinkler agree that the exclusive venue for any action arising out of or relating to these Terms, the Platform or the Services is the state or federal courts located in Cuyahoga County, Ohio, and each of us consents to the personal jurisdiction of those courts and waives any objection based on venue or inconvenient forum.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you access the Platform from outside Ohio, you do so on your own initiative and are responsible for complying with local law.

19. Changes to these Terms

We may update these Terms. When we do, we will change the “Last updated” date above. If a change is material, we will make reasonable efforts to tell account holders by email or a notice on the Platform before it takes effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Platform and you may delete your account.

20. General

Entire agreement. These Terms, our Privacy Policy, and any written estimate, invoice or warranty we give you form the entire agreement between us on this subject. A written job-specific document controls over these Terms where they conflict.
Severability. If any provision is held unenforceable, it will be limited to the minimum extent necessary and the rest stays in force.
No waiver. Not enforcing a provision is not a waiver of it.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a sale of the business.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including severe weather, freeze events, utility failures, supply shortages, labour disputes, or acts of government.
Notices. We may send notices to the email or address on your account. Send notices to us at the address in section 21.
Relationship. We are an independent contractor. Nothing here creates a partnership, joint venture, or employment relationship.

21. Contact us

Rainbow Sprinkler Systems LLC
243 Richmond Rd
Cleveland, OH 44143
(440) 449-8219
[email protected]

Please have a lawyer review this. These Terms were drafted as a practical starting point for an Ohio irrigation contractor and are not legal advice. Contractor liability, consumer-protection rules under the Ohio Consumer Sales Practices Act, home-solicitation cancellation rights, and utility-damage statutes all carry specific requirements that an Ohio attorney should check against how you actually operate — particularly sections 6, 7, 13, 14 and 15.